When sending an email please:

• populate the subject line with as much information as possible e.g. “DD fife upload Issue·
• include description of the issue with screenshot or other attachments where needed.

Every email sent to the Service Desk will automatically receive a case number by return email. This Case number needs to be used in all communications regarding that case. The Subject line of every subsequent email should include the Case number in order to track the history/progress of each case

Sample:  “Subject [ Service Request {CASE: 1234Sr} ]

The customer service team will endeavor to respond to your query as soon as possible to ensure a smooth running service for your business.